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    Refund Policy

    Understanding our refund policy for credit packs and monthly subscriptions.

    Last updated: May 28, 2026

    Our Commitment

    We want you to be completely satisfied with SlideNarrator. Our refund policy is designed to be fair while protecting the integrity of our AI-powered service.

    Credit Packs

    Non-Refundable

    Once you purchase a credits pack, it is non-refundable. This policy protects our AI processing costs and ensures fair usage.

    Important: Even using just 1 credit from a 100-credit pack makes the entire pack non-refundable.

    Technical Error Protection

    If a technical error prevents your first generation from completing successfully, contact our support team within 48 hours for a courtesy reset. We'll restore your credits so you can try again.

    This protection only applies to technical failures on our end, not user errors or unsatisfactory results from successful processing.

    Monthly Subscription Plans

    Prorated Billing System

    Our subscription system uses prorated billing, which means:

    • When you upgrade mid-cycle, you only pay the difference for the remaining days
    • When you downgrade, the change takes effect at your next billing cycle
    • You always receive the full value of what you've paid for

    Example: If you upgrade from Premium ($5.99) to Professional ($14.99) on day 15 of a 30-day cycle, you'll only pay $4.50 (half of the $9 difference) immediately.

    Cancellation Policy

    You can cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period, so you retain access to all features until then.

    No refunds are issued for monthly subscriptions due to the prorated billing system ensuring you only pay for what you use.

    Exceptional Circumstances

    In rare cases involving technical issues that prevent service usage for extended periods, we may consider partial refunds on a case-by-case basis. Contact support with details of the issue.

    How to Request a Refund

    Contact Information

    To request a refund, email us from the address associated with your SlideNarrator account:

    info.slidenarrator@gmail.com

    Use the email address associated with your account

    Required Information

    Please include the following information in your refund request:

    • Order ID - Found in your purchase confirmation email or account dashboard
    • Purchase Date - When you bought the credits or started the subscription
    • Reason for Refund - Brief explanation of why you're requesting a refund
    • Account Email - The email address associated with your SlideNarrator account

    Processing Time

    Refunds are processed back to the original payment method within 10 business days of approval. The exact timing may vary depending on your bank or payment provider.

    Note: We can only process refunds to the original payment method. We cannot issue refunds to different cards or accounts.

    Additional Information

    Dispute Resolution

    If you have concerns about a refund decision, please contact our support team first. We're committed to resolving issues fairly and promptly.

    Policy Updates

    This refund policy may be updated from time to time. Changes will be posted on this page with an updated "Last modified" date. Continued use of the service after changes constitutes acceptance of the new policy.

    Questions?

    If you have any questions about this refund policy or need clarification on any aspect, please don't hesitate to contact us at info.slidenarrator@gmail.com.

    Refund Policy Summary

    Credit Packs

    • • Full refund within 7 days if unused
    • • Non-refundable after first use
    • • Technical error protection available

    Monthly Plans

    • • Prorated billing system
    • • Cancel anytime, effective end of cycle
    • • Generally non-refundable

    Contact: info.slidenarrator@gmail.com with your Order ID